At Glow By Ioana, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website book our services, or interact with us. Our services include Beauty Salon treatments, Classic Massages, Facials, and Weight Loss & Cellulite Treatments. By using our website or services, you agree to the practices described in this policy.
We’ve written this policy in simple, human-friendly language to make it easy to understand. If you have any questions, feel free to contact us at .
1. Information We Collect
We collect information to provide you with the best possible experience at Glow By Ioana. The types of information we may collect include:
a. Personal Information
- Contact Details: Your name, email address, phone number, and address when you book an appointment, sign up for our newsletter, or contact us.
- Payment Information: Billing details, such as credit/debit card information or other payment methods, processed securely through our trusted payment gateways.
- Service Preferences: Information about your beauty or wellness preferences (e.g., treatment history, skin type, or specific massage requests) to personalize your experience.
b. Non-Personal Information
- Website Usage Data: Information about how you interact with our website, such as your IP address, browser type, device information, pages visited, and time spent on our site.
- Cookies and Tracking: We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and serve personalized ads. You can manage your cookie preferences through your browser settings.
c. Information You Voluntarily Provide
- Feedback, reviews, or survey responses you share with us.
- Any information you provide when contacting us via email, phone, or contact forms.
2. How We Use Your Information
We use your information to provide, improve, and personalize our services. Specifically, we may use your data to:
- Book and Manage Appointments: Schedule your Beauty Salon, Massage, Facial, or Weight Loss & Cellulite Treatment sessions.
- Process Payments: Securely handle transactions for our services.
- Personalize Your Experience: Tailor recommendations and promotions based on your preferences and treatment history.
- Communicate with You: Send appointment confirmations, reminders, promotional offers, or respond to your inquiries.
- Improve Our Services: Analyze website usage and customer feedback to enhance our offerings.
- Marketing: Send you newsletters or promotional materials (you can opt out at any time).
- Legal Compliance: Comply with applicable laws, regulations, or legal requests.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:
- Service Providers: With trusted third-party partners who help us operate our business, such as payment processors, appointment scheduling platforms, or marketing tools. These partners are bound by strict confidentiality agreements.
- Legal Requirements: If required by law, such as to comply with a court order, subpoena, or government investigation.
- Business Transfers: In the event of a merger, acquisition, or sale of Glow By Ioana, your information may be transferred to the new entity, with your privacy rights still protected.
- With Your Consent: We may share your information if you explicitly agree, such as when you opt into a promotional partnership.
4. How We Protect Your Information
We take your privacy seriously and use industry-standard security measures to protect your data, including:
- Secure Socket Layer (SSL) encryption for website transactions.
- Secure storage of personal and payment information.
- Regular monitoring and updates to our systems to prevent unauthorized access.
While we strive to keep your information safe, no online system is 100% secure. If we detect a data breach, we will notify you as required by law.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us:
- Remember your preferences (e.g., language or booking details).
- Analyze website performance and user behavior.
- Deliver personalized ads through platforms like Google Ads.
You can control cookies through your browser settings or opt out of personalized ads via Google’s Ads Settings. Disabling cookies may affect some website features.
6. Your Rights and Choices
You have control over your personal information. Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update or correct inaccurate information.
- Deletion: Request the deletion of your personal data, subject to legal requirements.
- Opt-Out: Unsubscribe from marketing emails or opt out of data sharing for promotional purposes.
- Restrict Processing: Request that we limit how we use your data.
To exercise these rights, contact us. We will respond within the timeframes required by law.
7. Third-Party Links
Our website may contain links to third-party sites, such as booking platforms or social media. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing your information.
8. Children’s Privacy
Our services and website are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly.
9. International Data Transfers
If you are located outside [Insert Your Country], your information may be transferred to and processed in our country or other locations where our service providers operate. We ensure that such transfers comply with applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date. Please review this page periodically.
